1. Agreement to Terms
These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and TUDHome Connect ("Company", "we", "us", or "our"), concerning your access to and use of the tudhome.co.za website as well as our broadband and telecommunication services.
By accessing the site and signing up for our services, you agree that you have read, understood, and agreed to be bound by all of these Terms of Service.
2. Service Level Agreement (SLA)
Our commitment to keeping you connected:
- Uptime Guarantee: We strive to provide a 99.9% uptime on all active fibre connections, excluding scheduled maintenance windows.
- Maintenance Windows: Scheduled maintenance will typically occur between 00:00 and 04:00 SAST. We will notify you 48 hours in advance via email.
- Best Effort Service: Unless you are on a dedicated enterprise line, all home broadband plans are considered "best effort" and speeds may fluctuate based on global network loads.
3. Acceptable Use Policy (AUP)
To ensure fair usage across our network infrastructure, you agree NOT to:
- Use the connection for illegal file-sharing or distribution of copyrighted material.
- Resell the broadband connection to neighboring properties (unless utilizing our official Hotspot/Community WISP reseller program).
- Host mass spam email servers on standard residential IPs.
- Intentionally deploy network attacks (DDoS) from our IP spaces.
Violation of the AUP may result in immediate suspension of your connection without refund.
4. Billing and Cancellation
All services are billed strictly in advance on a month-to-month basis. Invoices are generated on the 25th of each month.
Cancellation: We require one full calendar month's notice for cancellations. If your installation was subsidized, canceling within the first 12 months will incur an early termination fee to recover the cost of the hardware and splicing.