1. What are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, TUDHome) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies".
2. Why do we use Cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Secure Portal and billing systems to operate securely, and we refer to these as "essential" or "strictly necessary" cookies.
- Essential Cookies: Used to maintain your session when logged into the Secure Portal and processing Secure Checkout payments.
- Performance & Analytics: Used to track how our coverage map and speed test utility are performing across different devices.
- Marketing Cookies: Used to track ad conversions (e.g., if you signed up for a Fibre plan after clicking a Facebook ad).
3. How can I control Cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in your web browser.
If you choose to reject cookies, you may still use our website, though your access to some functionality (such as logging into the Secure Portal to view invoices) may be severely restricted or broken entirely, as those rely on secure session cookies to function.