1. Introduction
Welcome to TUDHome Connect ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (tudhome.co.za) and/or any related services, sales, marketing, or events.
This policy is designed to comply with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or otherwise contact us. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use.
- Personal Data: Name, physical address (for fiber feasibility), email address, and phone numbers.
- Financial Data: Secure payment information collected via our PCI-compliant payment gateways. We do not store raw credit card numbers.
- Diagnostic Data: Router ping logs, optical line terminal (ONT) light metrics, and line usage statistics to ensure network stability.
3. How We Use Your Information
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
- To facilitate account creation and logon process securely.
- To fulfill and manage your broadband orders, installations, and billing.
- To respond to user inquiries and offer technical support via the Help Center.
- To evaluate network feasibility for your specific geographical address.
4. POPIA Rights
As a South African resident, under POPIA, you have the right to:
- Know who is collecting your data and what it is used for.
- Access your personal information.
- Request the correction or deletion of your personal information.
- Object to the processing of your personal information.
To exercise these rights, please log a support ticket via your secure portal or contact our Information Officer at legal@tudhome.co.za.